Your privacy is important to us

The Mutual Bancorp website uses cookies and other technologies to deliver a more personal and responsive user experience. We have updated our Online Privacy Policy to further detail the kinds of cookies that are used and how they can be managed.

Online Privacy Policy

Mutual Bancorp (the “Holding Company”) understands how important personal privacy is to our customers and website visitors and provides this statement to explain how information is collected, protected and used. We may change this Online Privacy Policy from time to time. If we make changes, we will notify you by revising the "Last Updated" date at the bottom of this Online Privacy Policy and, in some cases, we may provide you with additional notice (such as by adding a statement to our homepage or by sending you a notification) and obtain your consent if required by law. We encourage you to review this Online Privacy Policy whenever you access the site to stay informed about our personal information handling practices, your rights regarding your personal information and the ways you can help protect your privacy.

Customer Expectations

Mutual Bancorp recognizes that our customers expect privacy and security for their personal affairs. We understand the need to safeguard the sensitive information that our customers have entrusted to us. We maintain standards and procedures designed to protect misuse of this information.

Use, Collection, Sharing and Retention of Information

Mutual Bancorp will collect, retain, share and use information about our customers only when the Holding Company believes it will help administer our business or provide services and other opportunities to customers. The Holding Company will collect and retain information about customers only for specific business purposes - and will tell you why we are collecting and retaining it upon your written request. It is the policy of Mutual Bancorp to use customer information to protect and administer customer records. Customer information is used to help design or improve our services, and to understand the needs of our customers and to provide outstanding service. The Holding Company must also collect, and share, certain information to comply with certain laws and regulations. This includes responding to civil, criminal, or regulatory lawsuits, subpoenas, or investigations, resolving complaints, compliance activities, and otherwise operating, managing, and maintaining our business.

Information Deletion Requests

If we’re required to delete your information due to state or federal law, such as the California Consumer Privacy Act (CCPA), you can request that we do so by contacting us at 888-225-4636. Some information will be retained to continue serving your relationship with us, or for the purposes of security, fraud prevention and/or regulatory compliance.

Use of Cookies

To provide better service and a more effective website, we use "cookies" as part of our interaction with your browser. A "cookie" is a small text file placed on your hard drive by our webpage server. These cookies do not collect personally identifiable information, and we do not combine information collected through cookies with other personal information to determine who you are or your email address.

We use the following types of cookies:

  • Strictly necessary cookies – These are cookies that are essential for the operation of our website. These cookies remember information you have entered on forms when you navigate to different pages during a web browser session, identify you as being logged in to our website, etc.
  • Performance cookies – These cookies allow us to recognize and count the number of visitors and to see how visitors move around on our website when they are using it. These cookies help us to improve the way the website works, for example, by ensuring that users are finding what they are looking for easily. These cookies provide statistics on how our website is used, help us improve the website by measuring any errors that occur, etc.
  • Functionality cookies – These are cookies that are used to recognize you when you return to our website. This enables us to personalize our content for you by directing you to content or information you are interested in.

Refusing Cookies on the Site

Cookies are commonly used on websites and do not harm your system. Most browsers are initially set to accept cookies. However, you have the ability to disable cookies if you wish, generally through changing your internet software browsing settings. It may also be possible to configure your browser settings to enable acceptance of specific cookies or to notify you each time a new cookie is about to be stored on your computer enabling you to decide whether to accept or reject the cookie. To manage your use of cookies there are various resources available to you, for example the “Help” section on your browser. Setting your browser to disable or delete cookies may affect your ability to use certain site features.


Do not send confidential information to the Holding Company via email. Confidential information should only be disclosed by calling Mutual Bancorp or by regular mail.

Maintaining Accurate Information

The Holding Company is required by law to have procedures in place to ensure that customer information and history is accurate, current and complete.

Limiting Employee Access to Information

Employee access to personally identifiable information is limited to those employees with a business reason to know such information about our customers. The Holding Company is directed to take appropriate disciplinary measures to enforce employee privacy responsibilities.

Security Procedures to Protect Information

The Holding Company is directed to maintain security standards and procedures to help prevent unauthorized access to confidential information about customers. The Holding Company will update and test the technology on an ongoing basis to ensure the protection and integrity of customer information.

Restrictions on Disclosing Information to Parties Other Than Affiliated Banks and Companies

We respect the rights of privacy of all natural persons. The Holding Company will not reveal personally identifiable data to parties other than affiliated banks and companies for their independent use unless:

  • The customer requests or authorizes it.
  • The disclosure otherwise is lawfully permitted or required.

Any questions or concerns may be sent to the Holding Company at:

Mutual Bancorp
1500 Iyannough Road
Hyannis, MA 02601

Last Updated April 1, 2024